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Order Information
[x_accordion][x_accordion_item title=”Can I place an order via fax, phone or email?” open=”false”]No, sorry, we only accept orders placed through ButterBeeScraps.com.[/x_accordion_item][x_accordion_item title=”What do I do if I am having trouble ordering?” open=”false”]
We do everything possible to ensure you have an enjoyable shopping experience at ButterBeeScraps.com; however, sometimes our computer puts on its cranky pants and decides to make shopping online miserable. If this happens, please do not hesitate to contact us any time of day. We do our best to respond to your request as quickly as possible; however, at times it may take up to 24 hours to respond. We apologize in advance for any inconvenience this may cause.
[/x_accordion_item][x_accordion_item title=”How do I know my order was received by ButterBeeScraps.com?” open=”false”]
You should receive a confirmation email within minutes of placing your order. Any orders placed on ButterBeeScraps.com also appear on your “My Account” page immediately after an order is placed.
If you do not receive an email within 24 hours and your order does not appear on your “My Account” page, please contact us for assistance.
[/x_accordion_item][x_accordion_item title=”How do I access my downloadable items after checkout?” open=”false”]
After your payment is processed, you will be directed to an “Order Details” page, where there will be a link to download any patterns that you purchased. The link will be located directly under the item description of the downloadable product.
Alternatively, you can visit your “Downloads” page where you will find links to all of the downloads you have purchased.
Note that you are allowed to download any pattern that you purchase up to 3 times for your own personal use only, and have 30 days in which to download your patterns, after which time the download links will no longer be available.
If at any time after the initial 30 day period, you have lost a downloadable product that you have purchased from us, please do not hesitate to contact us and we will ensure that you receive a copy of the product you purchased.
[/x_accordion_item][x_accordion_item title=”Can I use your downloadable products to teach a class?” open=”false”]
We put a TON of time and effort into creating the most awesome and easy to follow instructions and patterns possible. Therefore, all of our downloadable products are intended for personal use only. If you would like to teach a project described in one of my patterns, please contact us.
[/x_accordion_item][x_accordion_item title=”Can I make any adjustments to my order after it has been placed?” open=”false”]
You sure can! Just send us a note and we will do our best to accommodate any requests you have provided your order has not already shipped. Note that making changes to an order after it is placed may extend the processing time of your order.
[/x_accordion_item][x_accordion_item title=”How can I check on the status of my order?” open=”false”]
You will receive a shipping notification email once your order is shipped. A tracking number will be included in the email if it’s available for the shipping method you chose. You can also access your order status at any time from your “My Account” page, provided you were logged into an active account when the order was placed.
If you need further assistance, please contact us with your order number and date your order was placed.
[/x_accordion_item][x_accordion_item title=”What happens if an item I ordered is found to be out of stock?” open=”false”]
Unfortunately, we are only human and sometimes make mistakes with our inventory quantities. If an item on your order is out of stock for whatever reason, we will refund the cost of the out of stock item and adjust the shipping charge if applicable.
We understand that you may not be able to utilize particular supplies unless the entire order is available. In these cases, please include a special request in the “Comment Section” of your order form. We will be sure to contact you if a specially requested item is not available.
Unfortunately, we do not accept backorders at this time and apologize for any inconvenience this may cause.
[/x_accordion_item][x_accordion_item title=”Am I able to receive a refund on downloadable products?” open=”false”]
We are sorry, we do not offer refunds on downloadable products at this time. If you do purchase a downloadable product that you are unhappy with, please contact us so that we may resolve any concerns you may have.
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Customer Rewards
[x_accordion][x_accordion_item title=”Do you have a customer rewards program?” open=”false”]
We sure do! We appreciate each and every order our customers place in my store. Therefore, you can earn “Beebits”, or credits, in our store as our way of saying “thank you!” 🙂
[/x_accordion_item][x_accordion_item title=”How can I earn customer rewards?” open=”false”]In order to start collecting rewards, or “beebits”, you must first create an account on my website. You will earn some “beebits” just for registering, and then will continue to collect “beebits” based on the amount purchased from my shop. For complete details, please refer to our rewards program.[/x_accordion_item][x_accordion_item title=”How do I redeem customer rewards?” open=”false”]
You can redeem your “beebits” at any time from your cart during checkout.
[/x_accordion_item][x_accordion_item title=”What is the minimum and maximum number of ''beebits'' that I can use at any one time?” open=”false”]You can redeem as little as 1 “beebit”, and up to enough “beebits” to cover 25% of your order :)[/x_accordion_item][x_accordion_item title=”How can I obtain coupon codes?” open=”false”]
There are several ways you can obtain coupons. Some promotions are advertised in our shop, on YouTube, on Facebook, or on Twitter. We also offer exclusive coupons in some of our free newsletters, so sign up today!
[/x_accordion_item][x_accordion_item title=”Can I use more than one coupon code on an order?” open=”false”]
No, we only allow the use of one coupon code per order, unless otherwise specified.
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Shipping
[x_accordion][x_accordion_item title=”When will my order ship?” open=”false”]
We ship every day from Monday to Friday, except on US holidays. Typically, orders will ship the next business day; however, if you’re really lucky, your order may ship the same day it is placed. That being said, please allow up to three business days for your order to ship.
[/x_accordion_item][x_accordion_item title=”Where do you ship from?” open=”false”]We are located in the beautiful state of New Mexico, The Land of Enchantment.[/x_accordion_item][x_accordion_item title=”Do you ship internationally?” open=”false”]Yes! we ship worldwide![/x_accordion_item][x_accordion_item title=”Can I pick my order up locally?” open=”false”]
At this time, we do not offer local pickup.
[/x_accordion_item][x_accordion_item title=”How much does shipping cost?” open=”false”]
Shipping costs are calculated based on the total weight of your order, the requested shipping speed, and the travel distance. Shipping fees are not calculated based on the total dollar value or the number of items in your order.
Countries outside of the United States may charge additional taxes, customs fees or brokerage fees upon delivery. Please check your local customs office for more information. These fees are your responsibility.
Once in check out you will see your options for shipping, along with the cost.
For detailed information on shipping charges and delivery times, please refer to my Shipping Information.
[/x_accordion_item][x_accordion_item title=”When can I expect to receive my order?” open=”false”]
We know you are anxious to get your order and start creating, so we strive to get your order to you as quickly as possible.
Delivery times do vary depending on the shipping method chosen during check out. For detailed information on estimated delivery times, please refer to my Shipping Information.
[/x_accordion_item][x_accordion_item title=”What shipping methods do you use?” open=”false”]When you place an order, you will be given several options to choose from. Please refer to our Shipping Information for details on the different shipping methods available for your country.[/x_accordion_item][x_accordion_item title=”How much will the international customs, duties and taxes cost and who pays these fees?” open=”false”]
You are responsible for assuring that the product you order can be lawfully imported into your country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. These fees are levied once your order reaches your country. You are responsible for any and all import fees.
I have no control over these charges and can’t predict what they may be. Customs fees and policies are different from country to country and can change regularly. You should contact your local customs office for further information.
Note that when customs clearance procedures are required by your country, it can delay the delivery of your order beyond our estimates.
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Miscellaneous FAQs
[x_accordion][x_accordion_item title=”How can I find a friend's wishlist?” open=”false”]
Wishlists at ButterBeeScraps makes it super easy to shop for your friends 🙂 You can easily view any of your friends’ public wishlists by clicking on the “Find a Friend’s Wishlist” link in the footer of every webpage under the Customer Service heading.
[/x_accordion_item][x_accordion_item title=”Is your site secure?” open=”false”]
Absolutely it is! Our website is scanned regularly for Malware, and is SSL encrypted to protect your personal information, passwords and payment details. We also never share or sell your personal information to other companies.
[/x_accordion_item][x_accordion_item title=”Why is my password "too weak" when trying to register an account on your website?” open=”false”]
In order to ensure that your (and everyone else’s) personal information is kept secure, we require that you create a strong password for your account.
A strong password will include all of the following:
- not be a recognizable word
- contain at least one number
- contain at least one special character (#@%$&^)
[/x_accordion_item][x_accordion_item title=”What payment methods do you accept?” open=”false”]
We currently accept payments using PayPal and all major credit cards.
[/x_accordion_item][x_accordion_item title=”What currency are your prices in?” open=”false”]Prices are listed in US Dollars.[/x_accordion_item][x_accordion_item title=”Do you accept product returns?” open=”false”]Please refer to our refund policy for details on returns, refunds and exchanges.[/x_accordion_item][x_accordion_item title=”Do you sell wholesale?” open=”false”]No, we do not sell wholesale. We strive to minimize my mark-up so that we can offer discount pricing to everyone :)[/x_accordion_item][x_accordion_item title=”How do I purchase a gift certificate from ButterBeeScraps.com?” open=”false”]
To purchase a gift certificate, please contact us, indicating the desired value of the gift certificate and the email address of the recipient. We will then issue a coupon code to you that can be used during checkout.
[/x_accordion_item][x_accordion_item title=”Do you have a catalog?” open=”false”]
Our inventory is constantly changing with new products being added and old ones being discontinued every month. It would be impossible to update in print form; however, we like to think of our online store as a virtual catalog. All of our products can be found in the store with a picture, price, and description. Everything you need to know is right at your fingertips.
[/x_accordion_item][x_accordion_item title=”Do you have a brick and mortar storefront?” open=”false”]
No, we do not have a brick and mortar store. This keeps our overhead costs to a minimum and allows us to offer you the best prices possible.
[/x_accordion_item][x_accordion_item title=”How do I contact you?” open=”false”]
We can be contacted via email 24 hours per day. Please allow up to 24 hours for a response.
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